Automate Your Inbound Revenue Cycle.
Deflect routine patient inquiries and automate claim status checks. Deploy a 24/7 self-service IVR that processes secure payments and routes complex calls seamlessly—without tying up your human agents.
(PCI-Secure)
Status
Specialist
Stop Paying Experts to Read Account Balances.
Every time a patient calls just to ask "What do I owe?" or "Did my claim process?", it pulls one of your highly skilled AR specialists away from actively working high-dollar denials.
Relying on human agents to answer routine, repetitive questions inflates your cost-to-collect and creates frustratingly long hold times for patients who actually need to negotiate a payment plan. It is an inefficient use of your most expensive resource: human labor.
Routine Balance Inquiries & Payments
Simple questions regarding what is owed, or requests to process a standard credit card payment over the phone.
Claim Status Checks
Patients or referring providers calling to verify if a claim has been received, processed, or denied by the payer.
Complex Disputes
The only calls that actually require a live human agent to negotiate terms, explain EOBs, or resolve a complex billing issue.
Resolve Calls Without Ringing a Desk
Visualize how our Healthcare IVR intercepts routine inquiries, secures patient data, and automatically fulfills requests before a human agent is ever required.
Inbound Patient Call
Patient dials your billing department's toll-free or local number.
HIPAA Authentication Gate
IVR automatically requests Date of Birth and Account ID to verify identity before proceeding.
Process Payment
Reads balance via API and securely captures PCI-compliant credit card payment via keypad.
Check Claim Status
Queries EHR and informs patient or provider if claim is pending, denied, or processed.
Escalate to Agent
Routes call and pushes pre-verified patient data directly to the AR specialist's screen (CTI screen pop).
Resolve Calls Without Agents
Equip your practice with an automated concierge that handles the most common patient and provider requests securely, efficiently, and automatically.
Secure Pay-by-Phone (PCI-DSS)
Allow patients to securely enter credit card information via their keypad. Our system encrypts the data and processes the payment directly into your merchant gateway, keeping your network entirely out of PCI scope.
Multi-Lingual Menus
Provide seamless support across diverse patient populations. Automatically branch call logic and audio prompts based on the patient's language selection.
After-Hours Balance Lookups
Your billing department closes at 5 PM. Your IVR doesn't. Give patients the ability to call in, authenticate, and check their balances anytime, day or night.
Smart Skills-Based Routing
When a call requires human intervention, the IVR gathers context (e.g., Payer ID, Reason Code) and routes the call precisely to the agent uniquely trained to handle that specific complex denial or insurance provider.
Keep Your Network Out of PCI Scope.
Taking credit card payments manually over the phone exposes your human agents and your IT network to massive liability. Our IVR handles the entire transaction directly.
DTMF Keypad Masking (PCI-DSS)
Patients type their credit card numbers using their phone keypad. The audio tones are suppressed, ensuring sensitive data is never heard by an agent or stored on your call recordings.
Strict Patient Authentication (HIPAA)
Before reading a balance or claim status, the system programmatically cross-references the caller's inputted Date of Birth and Account ID with your EHR to verify identity.
Zero Data Footprint
Credit card data is instantly tokenized and passed directly to your merchant gateway via encrypted API. Your agency's servers never touch the raw card numbers.
Speak Directly to Your EHR.
Our IVR connects directly to your EHR via API, allowing patients to get the latest balance or claim status without ever speaking to an agent.
Stop Your AR Team from Being Receptionists.
Deploy an intelligent concierge. Automate the simple inquiries, secure your payments, and ensure only the most complex cases ever reach your human staff.
- Automated Payment Capture (PCI-DSS)
- Real-Time EHR Claim Status Lookups
- Smart Routing Based on Denial Codes
Request Your IVR Strategy Audit
See how much inbound volume you can deflect this month.