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Pricing

Transparent & Predictable

ROI-Driven Healthcare Contact Center Pricing

Equip your medical billing team with a purpose-built telephony platform. No hidden seat fees or compliance upsells. A fully executed BAA and native EHR integrations are included in your core architecture.

SOC 2 Type II Audited
HIPAA Compliant
PCI-DSS Secure
Medical Billing Call Center Pricing

Professional

Essential automated outreach and pacing for growing medical billing companies.

$119 / user / month
Start Professional
  • HIPAA-Compliant Predictive Dialer
  • Unlimited Domestic Outbound Minutes
  • TCPA Safe Harbor Calling Windows
  • Answering Machine Detection (AMD)
  • Standard Call Recording Vault (90 Days)
  • Basic Agent Reporting Dashboards
  • Standard Email Support

Advanced RCM

Full omnichannel capabilities natively mapped to your active EHR workflows.

$159 / user / month
Get Advanced
  • Everything in Professional, plus:
  • Native EHR / CRM Integrations
  • Omnichannel SMS & Email Sequences
  • Intelligent Claims Status IVR
  • Automated Voicemail Drops
  • Automated PCI Audio Redaction
  • Live Agent Whisper & Barge-in
  • Priority 24/7 Phone Support
Best for Teams

Enterprise Network

Custom routing architectures for hospital systems and offshore BPO centers.

Custom
Contact Sales
  • Volume-Based Agent Seat Discounts
  • Dedicated Implementation Architect
  • Multi-Tenant Agency Architecture
  • Custom Patient IVR Workflows
  • Advanced API Sandbox Access
  • Custom Data Retention (7+ Years)
  • White-Glove Onboarding & BAA
  • Dedicated Technical Account Manager

Comprehensive Feature Comparison

Transparent capabilities mapping to help you choose the right infrastructure for your medical billing operations.

Platform Capabilities Professional Advanced RCM Enterprise Network
Core Telephony & Dialing
Predictive Dialing Engine
Answering Machine Detection (AMD)
Domestic Outbound Minutes Unlimited Unlimited Unlimited
Local Presence Caller ID —
Live Agent Whisper & Barge-in —
Omnichannel & Integrations
EHR / CRM Bi-Directional API Sync —
Automated Voicemail Drops —
Omnichannel SMS & WhatsApp —
Intelligent Claims Status IVR — Add-on
Compliance & Security
HIPAA Business Associate Agreement (BAA)
TCPA Time-Zone Gating
Call Recording Vault Retention 90 Days 1 Year Custom (7+ Years)
Automated PCI Audio Redaction —
Support & Services
Support Level Standard Email Priority 24/7 Phone Dedicated SLA
Dedicated Implementation Architect — —
Advanced API Sandbox Access — —
Interactive Projection Engine

Calculate Your RCM Dialer Cost Offset

Adjust your active AR team size below to see how quickly the platform pays for itself through accelerated denial resolution and increased patient connect rates.

Active Billing / AR Agents
10 Seats
Projected Monthly AR Recovery
$45,000
Manual Dialing Hours Saved
480 hrs/mo
Zero Custom Development Fees

Native Sync with Leading Billing Software

Stop paying third-party integrators to connect your dialer to your patient database. Bi-directional API synchronization is inherently included in our Advanced and Enterprise architectures.

Kareo / Tebra
Epic Systems
Athenahealth
eClinicalWorks
AdvancedMD
Enterprise Protection

Included Business Associate Agreement (BAA)

Unlike generic auto-dialers that treat security as an expensive upsell, we never compromise on compliance. When evaluating your HIPAA compliant software cost, remember that a fully executed BAA, encrypted recording vault, and SOC 2 Type II infrastructure are included in every RCM Contact tier prior to launch.

"The predictable pricing model meant we saw a positive ROI in the first 45 days. The native EHR bi-directional sync alone saved our AR team thousands in administrative rework."
Director of Patient Financial Services Enterprise Health Group
"We migrated from a generic PBX to RCMContact and instantly dropped our compliance liability. Having the BAA included in the base per-user cost was the deciding factor."
VP of Operations Apex Medical Billing Services
"The unlimited domestic minutes meant we could scale our outbound denial campaigns without constantly watching the telecom budget. A massive win for our collections floor."
Managing Partner Keystone Billing Partners
The Healthcare Difference

Why Our Medical Billing Call Center Pricing Makes Sense

Generic Call Centers

  • Hidden Compliance Fees: Charging premium add-on rates just to sign a Business Associate Agreement (BAA).
  • Data Silos: Zero out-of-the-box EHR connectivity, forcing you to pay thousands for custom third-party integrations.
  • Regulatory Risk: Manual tracking for TCPA dialing windows, exposing your agency to severe fines.
  • Unpredictable Costs: Hidden per-minute surcharges and separate bills for SMS routing.

RCM Contact Platform

  • Compliance Included: A fully executed BAA, HIPAA-secure recording vault, and SOC 2 architecture included in base pricing.
  • Native Sync: Direct API integration with Epic, Athenahealth, eClinicalWorks, and Kareo natively built-in.
  • Automated Protection: Real-time TCPA time-zone gating, DNC scrubbing, and automated PCI audio redaction.
  • Predictable Billing: Flat-rate, ROI-driven per-user pricing with unlimited domestic dialing.

What is the average healthcare contact center pricing and HIPAA compliant software cost?

A dedicated HIPAA-compliant dialer for healthcare revenue cycle teams typically ranges from $119 to $159 per user per month. Unlike generic PBX systems, this specialized pricing includes a signed Business Associate Agreement (BAA), encrypted call recording storage, and TCPA safeguarding tools required for medical debt collections without hidden upsells.

Technical Specifications & Requirements

Hardware & Operating System Requirements
RCM Contact is a 100% cloud-based SaaS platform. No on-premise servers or PBX hardware are required. Your billing agents can log in securely via any modern desktop operating system (Windows 10/11, macOS) using a standard WebRTC connection.
Supported Web Browsers
Our embedded agent softphone operates seamlessly within standard web browsers. For optimal audio quality and latency routing, we require the latest versions of Google Chrome or Microsoft Edge (Chromium-based).
Network & Bandwidth Minimums
To guarantee uninterrupted outbound dialing and crystal-clear voice fidelity, we recommend a stable, wired broadband connection with a minimum dedicated bandwidth of 100 kbps up/down per active agent strictly allocated for voice traffic.
Audio Equipment Recommendations
For the best background noise cancellation during patient collections calls, agents should utilize professional-grade, wired USB or Bluetooth headsets (e.g., Jabra, Plantronics) rather than built-in laptop microphones.
Pre-Sales Information

Frequently Asked Pricing Questions

Are there setup or implementation fees?
Implementation fees vary based on the complexity of your EHR integration and custom IVR routing requirements. Our team provides a transparent, one-time deployment quote during your initial architecture session, ensuring zero hidden costs before you launch.
Is there a minimum seat requirement?
Our Professional and Advanced tiers require a minimum of 5 agent seats to activate the predictive dialing engine and dedicate the cloud routing infrastructure necessary for optimal medical billing performance.
How long are standard contract terms?
To ensure successful EHR integration and workflow adoption, our standard service agreements are billed on a 12-month annual term. Multi-year agreements with locked-in volume discounts are available exclusively for Enterprise network deployments.
How exactly is my RCM dialer cost calculated?
Your base RCM dialer cost is calculated strictly on a per-user, per-month basis. This flat-rate pricing includes unlimited domestic outbound minutes, secure call recording storage, and full access to our compliance suite. There are absolutely no per-minute surcharges or hidden telecom fees for standard domestic campaigns.
Next Steps

Ready to Accelerate Your Patient Collections?

Get a customized price quote mapped specifically to your active AR team size, billing software, and custom routing requirements.

Book Your Free RCM Demo
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