Patient Collections Software Built for Healthcare Revenue Cycle
Accelerate self-pay recovery and reduce outstanding patient AR without violating TCPA, FDCPA, or HIPAA regulations. Automate balance reminders, deploy predictive dialing, and process payments 24/7.
Rising Self-Pay Balances & Manual Calling Risks Are Bleeding Your Revenue
As patient out-of-pocket responsibilities continue to climb, traditional call center technology fails under the weight of manual workflows, low connect rates, and strict compliance enforcement.
Surging High-Deductible Health Plan Exposure
Shifting payer structures mean patient responsibility now represents a significant portion of medical practice AR. Collecting from individual consumers requires entirely different tools than billing commercial payers.
Wasted Agent Capacity on Unanswered Calls
Manual dialing from spreadsheet exports wastes hundreds of agent hours on busy signals, disconnected lines, and voicemails. Collectors spend less time negotiating payment plans and more time waiting for pick-ups.
Severe Litigation Risks Under Call Regulations
Outbound collections calling without TCPA consent controls or FDCPA time-of-day restrictions opens your organization to massive class-action fines and legal liability.
Modernize Patient AR Recovery with Automated, Compliant Workflows
RCM Contact transforms patient collections from a manual, high-overhead task into an automated reimbursement engine. By combining TCPA-safe predictive dialing with 24/7 payment IVRs and SMS outreach, your AR team contacts more patients in less time—while staying strictly compliant.
Deploy coordinated voice, SMS, and email payment reminders tailored to statement age and balance size to capture payments before debt shifts to bad-debt status.
Allow patients to securely look up account balances, set up payment arrangements, and process credit card or ACH payments directly over the phone without staff intervention.
Guide collection agents with on-screen FDCPA mini-Miranda prompts, objection handling strategies, and structured hardship plan calculations in real-time.
Capabilities Designed Specifically for Medical Patient Collections
Every tool in our platform is engineered to navigate the balance between aggressive self-pay recovery, strict regulatory rules, and optimal patient experience[cite: 1].
TCPA-Compliant Outbound Dialer
Deploy predictive, progressive, and preview dialing modes configured specifically for self-pay balance campaigns[cite: 1]. Automated consent verification safeguards mobile number contact[cite: 1].
Automated Payment Reminder IVR
Interactive voice response workflows allow patients to look up statement details, make secure credit card or ACH payments, and resolve balances 24/7 without agent involvement[cite: 1].
Omnichannel SMS & Email Reminders
Deliver TCPA-compliant digital balance alerts containing secure, encrypted links directly to patient smartphones for immediate friction-free self-payment[cite: 1].
Dynamic Agent Scripting
Guide collectors with real-time on-screen prompts featuring required FDCPA mini-Miranda statements, objection handling, and structured hardship plan calculators[cite: 1].
Automated Voicemail Drop
Allow agents to drop pre-recorded, HIPAA-compliant balance notifications into patient voicemail boxes with a single click, instantly moving on to the next live contact[cite: 1].
PCI-DSS Gateway Integration
Process payments safely within the contact center workspace[cite: 1]. Pause call recording automatically during card entry to keep sensitive financial data completely off recorded logs[cite: 1].
Bi-Directional Sync with Your Existing EHR & Practice Management Systems
Eliminate manual file exports and data entry delays. Our dialer and contact platform connects natively with leading health system EHRs and RCM billing software to auto-sync account balances, payment postings, and disposition notes in real-time.
Calculate Your Estimated Annual Patient Self-Pay Recovery Lift
Adjust the operational metrics below to project how automated dialing, IVR payments, and TCPA-safe outreach impact your monthly collections.
Frequently Asked Questions
Technical, regulatory, and integration answers for health system CIOs and RCM directors.
Our dialer platform enforces automated wireless number identification and consent checking prior to initiating any outbound contact. It automatically routes cell numbers lacking explicit prior express consent through manual click-to-call or preview dialing modes, isolating your medical billing team from autodialer violations under TCPA regulations.
Yes. We execute full Business Associate Agreements (BAAs) with all healthcare providers and third-party RCM collection agencies. All protected health information (PHI) within call recordings, SMS logs, and ledger integrations is encrypted using AES-256 at rest and TLS 1.3 in transit.
Standard deployments with major EHR platforms (Epic, Cerner/Oracle, Athenahealth, eClinicalWorks) typically take 2 to 4 weeks. Our pre-built HL7, FHIR, and REST APIs handle bi-directional data exchange for automated balance ingestion and payment posting.
The voice IVR integrates directly with your PCI-DSS Level 1 merchant gateway. Patients enter account numbers or statement IDs via DTMF keypad to check current self-pay balances and complete payments via credit card or ACH without agent involvement.
Yes. Dynamic agent scripting automatically pops mandatory FDCPA mini-Miranda disclosures onto the agent’s screen based on account status, debt classification, and time-of-day restrictions, ensuring complete regulatory compliance on every call.